Privacy Policy

Last updated: 6 January, 2026

BestGuard: Store Alerts (the "App") provides online store and Shopify platform status monitoring services (the "Service") to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

BY USING THE APP, STANDHIGHER SOFTWARE, AND/OR BY CONTACTING US AND PROVIDING ANY PERSONAL INFORMATION, YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION BY US IN ACCORDANCE WITH THIS PRIVACY POLICY AND THE APP TERMS AND CONDITIONS. IF WE DECIDE TO CHANGE OUR PRIVACY POLICY, WE WILL POST THOSE CHANGES ON THIS PAGE.

Definitions

• Personal Data: Data about a living individual who can be identified from that data (or from that data combined with other information in our possession or likely to come into our possession).
• Usage Data: Data collected automatically, either generated by your use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Data Controller: The natural or legal person who (either alone or jointly with others) determines the purposes and means of processing personal data. For this Privacy Policy, Standhigher is the Data Controller of your Personal Data.
• Data Processor (or Service Provider): Any natural or legal person who processes data on behalf of the Data Controller. We may use various Service Providers to process your data more effectively.
• Data Subject (or User): Any living individual using our Service who is the subject of Personal Data.

Who We Are

We are Standhigher, a group of private limited liability companies acting as joint Data Controllers of your Personal Data ("Standhigher," "Company," or "we"). This Privacy Policy applies to all legal entities listed below (the "Affiliates"):

Name of the Company: Standhigher Inc.
Legal Entity Code: 2025-001853979
Address: 30 N Gould St Ste R, Sheridan, WY 82801, US

We act as a Personal Data Controller when offering and providing Services, managing our Website and Social Accounts, performing day-to-day operations, and complying with legal requirements.

When we process Personal Data on behalf of our Customers using our Services, we do so only in accordance with the terms set forth in the Data Processing Agreement ("DPA") concluded between us and the Customer. In such scenarios, we act as a Personal Data Processor for our Customers, as stipulated in Article 28 of GDPR.

Information We Collect

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Email address
• First name and last name
• Phone number

Usage Data

We may also collect information about how the Service is accessed and used ("Usage Data"). This may include:

• Your computer's Internet Protocol address (e.g., IP address)
• Browser type and version
• Pages of our Service that you visit
• Time and date of your visit
• Time spent on those pages
• Unique device identifiers and other diagnostic data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. For more information, please refer to our Cookie Policy.

How We Use Your Information

Standhigher uses collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To enable your participation in interactive features of our Service when you choose to do so
• To provide customer support
• To gather valuable analysis and information to improve our Service
• To detect, prevent, and address technical issues
• To provide you with news, special offers, and general information about goods, services, and events similar to those you have purchased or inquired about (unless you opt out)

Data Sharing and Disclosure

Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties access your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze use of our Service. For example:

• Google Analytics: A web analytics service that tracks and reports website traffic. Google uses collected data to track and monitor Service usage. You can opt out by installing the Google Analytics opt-out browser add-on. For more information, visit https://policies.google.com/privacy?hl=en

Legal Requirements

We may disclose your Personal Data if required by law or in response to valid requests by public authorities (e.g., court or government agency). We may also disclose data to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public
• Protect against legal liability

Data Retention

Standhigher retains your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with legal obligations, resolve disputes, and enforce legal agreements and policies.

Usage Data is generally retained for shorter periods, except when used to strengthen security or improve Service functionality, or when legally required to retain it longer.

Data Transfer

Your information, including Personal Data, may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and provide information to us, please note that we transfer data, including Personal Data, to the United States and process it there. By submitting information, you agree to this transfer.

Standhigher will take all reasonably necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer will occur to an organization or country without adequate controls in place.

Your Privacy Rights

For California Residents

Right to Deletion: You may request deletion of your personal information. Certain information may be exempt under applicable law. Please note that we need certain information to provide our Services, and deletion may affect your access.

To request deletion, email privacy-bestguard@standhigher.com. For security, we will verify your identity by requesting certain information (e.g., name, email address).

Right to Non-Discrimination: We will not deny services, charge different prices, or provide different quality levels if you exercise these rights.

For European Economic Area (EEA) Residents

If you are an EEA resident, you have the following data protection rights:

• Right to Access: Request a copy of your Personal Data
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your Personal Data
• Right to Object: Object to processing of your Personal Data
• Right to Restriction: Request restriction of processing
• Right to Data Portability: Request data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us. We may verify your identity before responding. You also have the right to complain to your local Data Protection Authority.

Do Not Track Signals

We do not support Do Not Track ("DNT") browser signals.

Do Not Sell or Share

We do not sell your personal information.

Links to Other Sites

Our Service may contain links to third-party sites. We strongly advise reviewing the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under age 18 ("Children"). We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us. If we discover we have collected such data without parental consent, we will remove it from our servers.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or electronic storage is 100% secure. While we use commercially acceptable means to protect your Personal Data, we cannot guarantee absolute security.

Contact Us

For questions about this Privacy Policy or related requests, please contact us via email:

privacy-bestguard@standhigher.com